Terms and Conditions
About Us
Berkeley Fine Foods' objective is to provide you with the finest available
products, which we hope you will find entirely satisfactory. However, if you
believe we can improve our service in any way, please let us know by emailing
us at mail at (@) berkeleyfinefoods.com
Orders and Delivery
Orders placed through the Berkeley Fine Foods website are subject to our acceptance.
The postage and packaging charge of £6.00 per order refers only to orders
despatched to mainland UK destinations via Royal Mail Standard Parcel Post.
Please contact us if you require delivery to a non-mainland UK or overseas
address, or if you wish us to use an alternative mode of delivery –
via courier, for example.
Wherever possible, we will despatch your order within 5 business
days, but please allow up to 14 days should products be temporarily out of
stock. We will contact you if we are unable to despatch your order within
15 days.
Returns policy
If for any reason you are unhappy with your purchase, you can
return it to us in its original condition within 30 days of the date you received
the item, unopened (with any seals and shrink-wrap intact) and we will then
issue a full refund for the price you paid for the item.
We can only accept the return of opened items if they are faulty.
Please follow the steps below to enable us to process your refund efficiently:
*
Provide details of the reason for the
return and your original order number.
*
If the reason for the return is a faulty
product, please provide a full
description of the fault.
*
Package the item securely in its original
packaging.
*
Send the package to:
Berkeley Fine Foods
1 Warblington Road
Emsworth
PO10 7HE
*
We will notify you via e-mail when we
have processed your return. This may take up to 3 weeks. For more information
on returns, please contact mail at (@) berkeleyfinefoods.com
Claims for Loss or Damage
We take care with our packaging to ensure that your order arrives in good
condition. In the event of any missing or damaged goods, please contact us,
by telephone or in writing within three days of delivery.
If any product reaches you in less than perfect condition, please call us
to arrange a replacement and return of the product.
Privacy
We will not sell or give or otherwise share your details with any third party
for any other purpose, unless required to do so by force of law.
We do not store any credit card details or similar sensitive information at
www.berkeleyfinefoods.com. All transactions are processed by Worldpay, who
use bank-approved software and the highest level of encryption to ensure that
your credit card details are kept secure at all times.
Methods of Payment
We accept Visa and MasterCard payments. Please ensure that all details are
clearly typed. Cheques should be made payable to “Berkeley Fine Foods”
and sent to the address below. You should allow 3 days for clearance before
the products will be despatched to you.
Contacting Us
If you need to contact us, please email us on mail at (@) berkeleyfinefoods.com,
alternatively, you can call on 01243 378785 or 07799 412214, or write to us at -
Berkeley Fine Foods
1 Warblington Road
Emsworth PO10 7HE
To ensure the fastest response, we would appreciate it if order enquiries
could be directed via e-mail (www.berkeleyfinefoods.com)
Disclaimer
All items shown on the website are subject to availability. Whilst every effort
has been made to ensure that the information contained in this website is
correct, neither Berkeley Gaunt nor Berkeley Fine Foods can be held responsible
for any misstatement or errors that may be contained herein.
Title to Goods
Title in the goods passes to you immediately upon despatch.
|
|
|
|
|
|
|
|
 |
